These General Terms and Conditions contain the terms of use of the online store available and operated on the website https://sugarmoonlab.com/ and its subpages (hereinafter: the “Webshop”) as follows:
Address of the Webshop: https://sugarmoonlab.com/
Operator name: Magic 9 Kft.
Registered Office/Address: 3528 Miskolc, Bodrog utca 28. Building 2.
Tax number: 26691059-2-05
E-mail: sugarmoonlab@gmail.com
Guest User: a User who does not create a customer account and uses the services of the Webshop without registration
4.1 During registration and/or purchase, in both cases, if the User wishes to use the services of the Webshop, the User is obliged to accept the terms of these General Terms and Conditions, which can be done by selecting the checkbox on the form. Upon acceptance of the terms of these General Terms and Conditions, a contract under these General Terms and Conditions is concluded between the Service Provider and the User of the Webshop.
4.2 If the User does not accept the terms of these General Terms and Conditions, the User may not use the services of the Webshop and may not submit an order.
5.1 If the User submits an order on the pages of the Webshop and the Service Provider confirms the order by e-mail, a sales contract is concluded between the Buyer/User and the Service Provider. If the e-mail confirming receipt of the order does not arrive to the Buyer within 48 hours, the Buyer shall be released from their offer obligation and shall not be obliged to purchase the ordered product or use the service.
5.2 The User accepts that the contract concluded in this manner is not filed, is concluded exclusively in electronic form, does not qualify as a written contract, and is governed by Hungarian law. The provisions of these General Terms and Conditions shall apply to the contract.
The language of the contracts falling within the scope of these General Terms and Conditions is Hungarian, and the seller does not file these contracts.
The seller uses electronic invoicing (e-invoice) pursuant to Section 175 of Act CXXVII of 2007. By accepting these General Terms and Conditions, the Buyer gives consent to the use of electronic invoices.
Users may view the essential characteristics of the products on the product presentation pages.
The prices published in the Webshop are gross prices and are understood in Hungarian forints. The prices are for informational purposes, and it cannot be excluded that the seller may modify them for business policy reasons, taking into account that price changes do not apply to contracts already concluded. Despite all due care, it may occur that the seller displays an incorrect price. In such cases, the section “Procedure in the event of an incorrect price” shall apply.
Due to human error or a technical problem, it may occur that the price of a given product is displayed incorrectly. Such a case may include, for example, when the price of the product is HUF 0, or when the discounted price of a promotional product is incorrectly displayed in relation to the amount of the discount. In such cases, the seller shall inform the Buyer of the incorrect price as soon as possible and then offer the product at the correct price. The Buyer may then decide whether they wish to purchase the product at the correct price or withdraw from the possibility of purchase.
In the Webshop, purchases may be made by registered Users, and it is also possible to make purchases without registration, as a so-called Guest User. Registration may also be completed during the first purchase by providing an e-mail address and password. Later, by logging into the user account, the User may view the status of their orders, their previous orders, and modify their data. Deletion of the user account may be requested via the central e-mail address or in the user account settings.
By placing an order, the User accepts these General Terms and Conditions and the Privacy Policy, which can be viewed here .
11.1 Use of the cart
The User may place the viewed product into the cart in the maximum quantity selected by the User and permitted by the inventory management system by clicking the “Add to cart” button. Placing a product into the cart does not constitute an offer, and therefore no payment obligation arises by placing a product into the cart.
11.2 Viewing the cart
The User has the opportunity to view the products in the cart, remove them, or modify the quantity.
11.3 Compiling the order
After the cart, the customer may navigate to the Checkout page, where billing and shipping details can be provided. Providing billing details is mandatory. If the shipping details are identical to the billing details, the shipping details do not have to be filled in separately. If the User wishes to have the ordered products delivered to an address different from the billing address, the shipping details must also be completed.
11.4 Method of checking and correcting data entry errors
If the User has entered any data incorrectly, the User may modify it before submitting the order. After submitting the order, only customer service can modify the data. Upon detecting incorrect data, the customer must notify customer service immediately, but no later than within 24 hours following the order; otherwise, it may occur that the invoice is issued and the ordered product(s) are dispatched with the incorrect data.
11.5 Submitting the order
After entering and checking the billing and shipping details, the payment method must be selected, followed by acceptance of these General Terms and Conditions and the Privacy Policy. The order can then be submitted by clicking the Pay with Barion / Submit order button, depending on the payment method. By pressing the aforementioned button, the customer expressly acknowledges that their offer shall be deemed made, and that their declaration entails a payment obligation in the event of confirmation by the Seller in accordance with these General Terms and Conditions.
11.6 Confirmation of the order
The seller automatically confirms the order electronically by e-mail. If the order is not confirmed within 48 hours, the Buyer shall be released from their offer obligation.
12.1 Barion bank card payment (Further information by clicking here). Online bank card payments are made through the Barion system. Bank card data are not transferred to us. Barion Payment Zrt., the provider of the service, is an institution supervised by the Hungarian National Bank, licence number: H-EN-I-1064/2013.
12.2 Bank transfer
13.1 The general performance deadline for the order is a maximum of 5–14 business days from confirmation of the order. If delivery is not possible within 5–14 business days, the Webshop shall inform the Buyer through one of the contact details provided.
13.2 The Buyer is obliged to check the integrity of the package at the time of delivery. In the event of damaged packaging, the defect must be recorded on site in a report.
13.3 Delivery is carried out with the assistance of a courier service.
13.6 Please be informed that:
affect the performance of the contract as force majeure events.
The force majeure situation may prevent or delay the Seller in performing its contractual obligations, for which the Seller may not be held liable under the Civil Code.
In order to handle the obstruction and delay, the Seller shall be entitled to:
In the event of suspension or postponement of the performance of the contract, the Seller shall fulfil its contractual obligations at a postponed date, taking into account the force majeure situation.
In the event that performance of the contract becomes impossible, the contract shall terminate under the Civil Code, and the purchase price already paid shall be refunded to the Buyer. In the event of refunding the purchase price, the Seller shall use the payment method used by the Buyer or a refund method individually agreed upon by the Parties.
Pursuant to EU and Hungarian regulations on the detailed rules of contracts between consumers and businesses, the Buyer may withdraw from the contract without giving reasons within 14 days from receipt of the ordered product and may return the ordered product.
Practical procedure for exercising the right of withdrawal in the case of food products: withdrawal may only be exercised in relation to food products with intact packaging and sealing tape. If the food product is opened, the right of withdrawal does not apply for health protection reasons. In the case of returning a product with intact packaging and sealing tape, if the reason for exercising the right of withdrawal is not a warranty or guarantee claim, the full cost of returning the product shall be borne by the Buyer. The Buyer may not exercise the right of withdrawal in the case of ordering a rapidly perishable food product. In this case, the Buyer shall not be entitled to any compensation.
Practical procedure for exercising the right of withdrawal in the case of non-food products: the product must be returned in its original packaging before use. If the reason for exercising the right of withdrawal is not a warranty or guarantee claim, the full cost of returning the product shall be borne by the Buyer.
In the case of the products, the seller/Webshop assumes responsibility that the products comply with the parameters indicated on the respective product pages, and the owner and operator of the Webshop has no knowledge of any possible hidden defects of the products.
Method of reporting guarantee or warranty claims
16.2 The consumer may communicate their complaint to the business verbally or in writing.. The business is obliged to examine the verbal complaint immediately and remedy it as necessary.If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business shall immediately draw up a report on the complaint and its position regarding the complaint, and hand over a copy of the report to the consumer on site in the case of a verbal complaint communicated in person. In the case of a verbal complaint communicated by telephone or by using another electronic communications service, the substantive response shall be sent to the consumer no later than within 30 days, at the same time and in accordance with the rules applicable to written complaints. In all other respects, the business shall proceed in accordance with the following rules applicable to written complaints. Unless a directly applicable legal act of the European Union provides otherwise , the business shall respond to the written complaint substantively in writing within thirty days of receipt and shall take measures to communicate the response.A shorter deadline may be established by legislation and a longer deadline by law. The business is obliged to justify its position rejecting the complaint. A verbal complaint communicated by telephone or by using an electronic communications service must be assigned a unique identification number by the business.
16.3 The customer may submit a consumer complaint against the seller. The business is subject to a cooperation obligation in conciliation board proceedings. If the customer’s consumer complaint is rejected, the customer is also entitled to turn to the Conciliation Board competent according to the customer’s place of residence or stay. The condition for initiating proceedings before the conciliation board is that the consumer has directly attempted to settle the disputed matter with the business concerned.
The Service Provider reserves the right to amend these General Terms and Conditions unilaterally. The Service Provider shall inform visitors to the website 10 days before the new General Terms and Conditions enter into force.